Legal

Privacy Policy

How Lady JP Enterprises collects, uses, and protects your personal information when you book a shipment, create an account, or contact us.

Placeholder content: this draft reflects exactly what the site's code actually collects and does with your data, but it hasn’t been reviewed by a lawyer yet. Confirm data retention periods and Information Regulator contact details before treating this as final/binding.

Last updated: 6 October 2026

Who We Are

Lady JP Enterprises is a courier and logistics company based in Cape Town, South Africa, operating across all 9 provinces. This policy explains how we handle personal information in line with the Protection of Personal Information Act (POPIA).

Information We Collect

Booking details: sender and recipient name, phone number, delivery address, and your email address, so we can collect, deliver, and confirm your shipment.
Account details (My Account / B2B Portal): your email address, and for business accounts, your company name and any saved pickup/delivery locations you add.
Payment confirmation: we never see or store your card details. Payments are processed directly by PayGate; we only receive a payment reference and confirmation that an amount was paid.
Contact form messages: your name, phone, email, and message, if you get in touch through the Contact Us page.

How We Use It

Solely to provide our courier service: to collect and deliver your shipment, generate and email your tracking number and waybill, process payment, respond to enquiries, and, if you have an account, show you your saved locations and past bookings.

Who We Share It With

Supabase hosts our database and handles account sign-in. Your booking and account data is stored there and is never made accessible through the browser directly; all access goes through our own protected servers.
PayGate processes payments on our behalf. We never receive or store your full card details.
Our own @ladyjpenterprises.co.za mailbox sends transactional emails (booking confirmations, contact form replies, order updates).
Elsheda Courier Services, our delivery partner for international shipments, receives order and booking notifications so they can support the shipments they help fulfil.
Geoapify, an EU-based address lookup service, receives the address text you type when using our address search. It is used only to find and confirm your address, held for a maximum of 24 hours, and never sold or used for advertising.

We do not sell your personal information, and we do not share it with anyone for marketing purposes.

Cookies

We use a functional cookie to keep you signed in to My Account or the B2B Portal. We do not currently use analytics or advertising cookies.

Data Retention

We keep booking records for as long as needed to meet our tax and business record-keeping obligations. Account data is kept until you ask us to delete it or close your account.

Your Rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information, and to object to how we process it. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with South Africa’s Information Regulator if you believe your information has been mishandled.

How We Protect Your Data

Your booking and account data is never exposed directly to the browser. All access to it goes through our own protected servers, gated by sign-in, and our staff dispatch tools require a verified staff login on every request, not just when the page first loads.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above will always reflect the most recent revision.

Contact Us

Questions about this policy or your personal information? Email us at admin@ladyjpenterprises.co.za.